To check the status of your order, please log in to your account. If you cannot locate your order or believe it may be missing, don’t hesitate to contact me — I’ll be happy to investigate and get back to you ASAP.
You can also contact the printer directly at 03 9858 3292. Please have your order number ready (it'll be in your confirmation email) and mention that your purchase was made through Elastic Design's store.
Production time depends on stock availability. Standard production times are:
Standard: 7 business days
Express: 3 business days
Pronto (next business day, max 25 items)
Please note that changes to your order (such as garment sizes or shipping address) may increase production time.
Domestic:
Standard: 7-10 business days (production + parcel post)
Express: 3 business days production + express post or courier
Pronto: 1 business day production (max 25 items) + express post or courier
International:
Standard: 7 business days production + international parcel post
Express: 3 business days production + DHL Express International
Pronto: 1 business day production + DHL Express International
You should receive a tracking number once your order ships. Please check your junk/spam folder if you don’t see it and contact me if needed.
Yes, they offer pick-up services in Melbourne only:
Standard: Ready after 7 business days
Express: Ready after 3 business days
Pronto (max 25 items): Ready next business day
Rush fees apply for express pick-up options and will appear at checkout.
Open every weekday except public holidays. Closed on weekends.
Hours:
Monday – Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 4:00 PM
Saturday & Sunday: Closed
PrintLocker
Unit B/364 Darebin Rd
Alphington VIC 3078
Australia
Yes, we do! Take advantage of our current discounts on digital printing:
5+ items: 5% off
10+ items: 10% off
20+ items: 15% off
30+ items: 20% off
The more you order, the more you save!
Shipping costs are calculated based on the quantity of items ordered and added at checkout.
Please leave a note at checkout specifying your required delivery date. The printer will do their absolute best to meet your deadline.
Once your order has been dispatched to the carrier, deliveries may be affected by delays outside of our control. We appreciate your understanding.
